FAQs

• How do I notify you of a death / bereavement process?

  Please contact our customer services team on 0344 249 2918, or email us at: servicing@mortgages.livemorecapital.com where one of our agents will be able to help you.

• How do I send you details of my Power Of Attorney?

  Suitably certified Power of Attorney documents can be emailed to us at: servicing@mortgages.livemorecapital.com or alternatively can be sent to us at the following address:
  
  LiveMore Capital Limited
  PO Box 1202
  Uxbridge
  UB8 9FT

• How can I authorise a third party to manage my mortgage account?

  Please contact our customer services team on 0344 249 2918, or email us at: servicing@mortgages.livemorecapital.com and one of our team will be happy to send you out a third party authority form for you to complete and return.

• I want to pay my balance off in full, how do I get a redemption statement

  Please contact our customer services team on 0344 249 2918, or email us at: servicing@mortgages.livemorecapital.com where one of our agents will be able to send this out to you.

• When will I receive my Annual Mortgage Statement or how can I get a copy? 

  Your Annual Mortgage Statement will be sent out annually on the anniversary of your completion date each year.

• Can I borrow more? 

  At present, LiveMore Capital do not offer Further Advances, however this may be subject to change in the future.

• What charges apply to my mortgage?

  All of our current fees and charges are available at the following link: here.

• I am unhappy with the service I received from my Broker.

  You will need to send your complaint directly to your broker for them to investigate and respond to you on, however if you wish to send it to us, we can forward it onto them for you. You can send it to us in any of the following ways:
  
  By post to:
  LiveMore Capital Ltd
  PO Box 1202
  Uxbridge
  UB8 9FT

  
  by email to: servicing@mortgages.livemorecapital.com, or by phone to: 0344 249 2918.
  
  As the complaint is about your broker, the complaint will be handled in line with their internal process, and they will respond to you directly.

• I want to change my due date.

  You must allow your first monthly payment to go through before we can amend the due date.

  Once the first payment has been made, please contact our customer services team on 0344 249 2918, or email us at: servicing@mortgages.livemorecapital.com where one of our agents will be able to help you move your due date to a more convenient date in the month.

  Please note: if you are moving your due date to a date later in the month, a one off interest payment will be payable for the interest due between your current due date and the date you are moving it out to. This can be added to your next direct debit or paid as a one off payment.

  Our customer services team can advise you of the amount before you make the change.

• How do I make a payment? 

  Normal payment methods are by:
  
  Direct Debit, BACS transfer, card payment over the phone or by Standing Order.
  
  Please contact our customer services team on 0344 249 2918, or email us at: servicing@mortgages.livemorecapital.com where one of our agents will be able to help you.

• I'd like to change my Bank Account.

  Please contact our customer services team on 0344 249 2918, or email us at: servicing@mortgages.livemorecapital.com where one of our agents will be able to help you.

• What happens after my fixed rate ends? 

  Usually, your mortgage will revert to the LiveMore Capital Variable Rate plus a certain margin.

  Please refer to your mortgage offer where this will be detailed, or contact our customer services team on 0344 249 2918, or email us at: servicing@mortgages.livemorecapital.com where one of our agents will be able to advise you.

• How do I apply for a payment holiday?

  Please contact our customer services team on 0344 249 2918, or email us at: servicing@mortgages.livemorecapital.com where one of our agents will be able to help you.

• Can I have other people live with me?

  If anyone is living with you who is over 17 and not on the mortgage, please contact our customer services team on 0344 249 2918, or email us at: servicing@mortgages.livemorecapital.com as they will need to complete an 'Occupancy Waiver'.

• Do you have alternative products that I can switch to? 

  Please talk to your mortgage broker who helped you obtain your LiveMore mortgage who will be able to advise you on any other mortgage products that may be available to you.