Your Lifetime Mortgage Hub
We're here to help you get the most out of life with LiveMore.
Welcome back! We hope you're loving life with your Lifetime Mortgage.
You're bound to have questions from time to time, or just need a reminder about certain features of your mortgage. That's exactly why we created this part of the website.
Below you'll find useful information and ways to get in touch.
We're only a phone call away – our contact details can also be found on this page.
Lifetime Mortgages: a few things to remember
Thinking of moving home?
You could take your Lifetime Mortgage with you. To find out how this works, give us a call.
Monthly payments
You don't have to make them, but you can voluntarily if you want to cover some or all the interest we charge each month. If you don't, the interest is added to what you owe, which compounds over time.
Downsize protection
After 5 years, if you move to a property that doesn’t meet our lending
criteria, you can repay the loan in full without early repayment charges (ERCs).
Stay in your home
You can stay in your home for the rest of your life, even if the value falls to less than what you owe us.
Significant life events
If you’re a joint borrower and either of you passes away, or needs to move into long-term care, give us a call. We’re here to offer support and get your records in order.
Someone moving in?
Let us know as soon as possible.
If you’d like to add them to the mortgage, our team will talk you through if this is possible and any costs. If you don’t want to add them to the mortgage, we’ll send them an occupier consent form to complete and send back for our records.
Need our help with something?
We have a handy FAQs section at the bottom of this page which may have the answer you need.
Or if you want to ask us anything about your Lifetime Mortgage, we're here to help.
Simply call our expert team on 020 4525 7754 or email us at customerservices@livemoremortgages.com
Making a complaint
‘If you’re unhappy with the service received from us, then please let us know. We take every complaint seriously and it helps us fix how we do things going forward.
You can send your complaint to us in any of the following ways:
By post to:
LiveMore Mortgages,
2 West Regent Street,
Glasgow,
G2 1RW
By email to: complaints@livemoremortgages.com
By phone to: 020 4525 7754.
How we handle your complaints is explained on this page.
Need some further help?
At LiveMore, our team will always do our best to help. However, there may be instances where external organisations are better equipped to discuss your situation and are able to provide advice and practical solutions.
Sources of support and advice available from impartial organisations
FAQs
Please contact our customer services team on 020 4525 7754, or email us at: customerservices@livemoremortgages.com where one of our agents will be able to help you.
Suitably certified Power of Attorney documents can be emailed to us at: customerservices@livemoremortgages.com or alternatively can be sent to us at the following address:
LiveMore Mortgages
2 West Regent Street
Glasgow
G2 1RWPlease contact our customer services team on 020 4525 7754, or email us at: customerservices@livemoremortgages.com and one of our team will be happy to send you out a third party authority form for you to complete and return.
You can overpay up to a set amount of the balance of your mortgage each year without any early repayment charges ("ERCs").
Please refer to your Offer documents for the applicable amount or contact us on 020 4525 7754 or email us at: customerservices@livemoremortgages.com where we can confirm the correct amount to you.
Please contact our customer services team on 020 4525 7754, or email us at: customerservices@livemoremortgages.com where one of our agents will be able to send this out to you.
Your Annual Mortgage Statement will be sent out annually on the anniversary of your completion date each year.
At present, LiveMore Capital do not offer Further Advances, however this may be subject to change in the future.
Please contact our customer services team on 020 4525 7754, or email us at: customerservices@livemoremortgages.com where one of our agents will be able to help you.
All of our current fees and charges are available in our Tariff of charges document.
Please contact our customer services team on 020 4525 7754, or email us at: customerservices@livemoremortgages.com where one of our agents will be able to help you.
Please contact our customer services team on 020 4525 7754, or email us at: customerservices@livemoremortgages.com where one of our agents will be able to help you.
Suitable Home Insurance is a condition of your mortgage offer and must be adequate and remain in place for the duration of your loan with us.
You will need to send your complaint directly to your broker for them to investigate and respond to you on, however if you wish to send it to us, we can forward it onto them for you. You can send it to us in any of the following ways:
By post to:
LiveMore Mortgages
2 West Regent Street
Glasgow
G2 1RW
by email to: customerservices@livemoremortgages.com, or by phone to: 020 4525 7754.
As the complaint is about your broker, the complaint will be handled in line with their internal process, and they will respond to you directly.Please contact our customer services team on 020 4525 7754, or email us at: customerservices@livemoremortgages.com where one of our agents will be able to understand the changes you wish to make and advise you accordingly.
If anyone is living with you who is over 17 and not on the mortgage, please contact our customer services team on 020 4525 7754, or email us at: customerservices@livemoremortgages.com as they will need to complete an 'Occupancy Waiver'.
Please talk to your mortgage broker who helped you obtain your LiveMore mortgage who will be able to advise you on any other mortgage products that may be available to you.